QuickBooks Error Code 1328 | Forum

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jamess will
jamess will Jul 31 '19



If you're facing issues updating, repairing, installing, or uninstalling QuickBooks Desktop application, then you might have encountered QuickBooks error 1328. As there are lots of reasons that trigger this error in the application, this will be one of the most common errors encountered because of the users in QuickBooks. However, troubleshooting this error in QuickBooks is certainly not a tedious task once you learn the correct troubleshooting technique. In our article together with the troubleshooting, we now have also mentioned various reasons that can cause this error when you look at the application.


What Triggers QuickBooks Error Code 1328

It may be frustrating to face this error, once the error does not provide users with any clear description of what exactly happened. An individual only gets a mistake message window with a description “Error 1328.Error updating file C:\Config.Msi\PT62C7.tmp. System error-1072807676” in the screen with choices to Abort, Retry and Ignore while the error message window pops up again when any given choice is selected. The screenshot regarding the error is given below:


You can easily notice yet another file name in the description of this error since it shows the file name this is certainly causing the error when you look at the application. QuickBooks encounters 1328 error in the following scenarios:


First as well as the primary basis for getting 1328 update error is utilizing a license number that isn't compatible with the version of QuickBooks you are installing on Windows.

In case if some of the important Windows system files are infected with viruses and malwares.

If the software setup files you may be using for the installation is not downloaded completely or is corrupt.

Sudden system failure or if perhaps Windows is not power down properly.

 Troubleshooting Steps to eliminate QuickBooks Error 1328:

Troubleshooting Step One: Perform Windows Update


Updating your Windows to the latest update available will even update Windows components that QuickBooks require to function correctly like MSXML, Microsoft .Net Framework, and C++.


Press the Windows key on your keyboard plus in the Search Programs and Files search box type Windows Update.

Click Windows Update icon near the top of the list.

Click Check for Updates and once the Windows has finished downloading the updates, click Install Updates.

Restart your computer and attempt installing or updating QuickBooks to see in the event that error is resolved.

Troubleshooting Step 2: Rename Hidden System File Config.msi


Press the Windows key in your keyboard and click Computer through the left side of the programs list.

Through the left side panel click Local Disk (C:).

Click Organize from the top and select Folder and Search Options.

Beneath the View tab, unmark the Hide Protected Operating System Files

Click Apply and then OK.

Now when you look at the search bar located at the very top right for the window type and search for Config.msi file.

Right-click Config.msi file and select Rename.

Add .OLD at the conclusion of the file name, e.g. (Config.msi.OLD).

Restart your Windows and attempt to use QuickBooks yet again to verify QuickBooks Error 1328 is resolved.

Troubleshooting Step 3: Download and Use QB Install Diagnostic Tool


Utilizing QB Install Tool will automatically resolve any difficulties with Windows components like MSMXL, .Net Framework and C++ that triggers this 1328-update error in QuickBooks.


Click the link and download QB Install Diagnostic Tool.

After the download is completed, exit other applications are running on Windows.

Click on the setup file through the Downloads of the computer.

Hit Yes regarding the EULA Agreement

Click Proceed on the QuickBooks Desktop Install Diagnostic Tool window.

Wait until the tool updates all the Microsoft components, after the update is completed, Restart your Windows and attempt using QuickBooks once again.

Troubleshooting step four: Rename the Folders where QB is Installed


If any corrupt file or folder within the QuickBooks installation directory causes this error, then renaming the folder will prevent QuickBooks to utilize that particular folder and files in it. QB will likely then create new folders and files for usage that will eventually resolve QuickBooks Desktop Error 1328.


Stick to the steps mentioned in this article to Display Hidden QuickBooks Files.

Now from Windows file explorer navigate to your location where QuickBooks folders can be found on your C drive.

Right-click every QuickBooks folder and select Rename.

Add .OLD at the end of the folder name and attempt using QuickBooks Desktop application.

Troubleshooting Step 5: Perform a Clean installing of QuickBooks Desktop on Windows


If none of this troubleshooting works in your favor then reinstalling QuickBooks Desktop app will resolve QuickBooks Update Error 1328. Proceed with the steps below to perform a clean installation of QuickBooks:


Press the Windows + R key together on your own keyboard to open the Run Window.

Enter the command Control Panel within the search bar of the Run Window.

Now under Programs and Features list seek out QuickBooks and click Uninstall/Change.

Stick to the on-screen instructions to accomplish the uninstallation process.

Download QuickBooks Clean Install Tool from Here.

Open QuickBooks Clean Install Tool and click I Accept in the license agreement page.

Now follow the on-screen instructions to execute on a clean installing of QuickBooks in your Desktop.

Sometimes you could face issues following the troubleshooting steps mentioned in this specific article, as you could need to make changes to the Windows settings, this kind of situations we suggest you call QuickBooks Desktop Technical Helpline Number for quick assistance from expert QuickBooks Desktop support representatives.


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