Quickbooks Email No Longer Working
Emailing invoices or any document from Quickbooks was working fine until recently. I actually do not know very well what changes I may are making resulting in a problem. Whenever I you will need to email from the software, I have the error message. They feature solutions that I tried to no avail. I contacted Quickbooks tech support plus they worked through solutions which did not work either. They concluded it is something within my setup outside of Quickbooks. I'm stuck. We have 5 computers in the network with the same database plus the others all work. I am using QB 2006. I also have Adobe Acrobat 6.0 Pro installed which works fine. My computer is using Win XP with latest service pack.
Here is the range of solutions that Quickbooks Help suggests. Used to do them all.
"What to do if QuickBooks cannot send forms
If QuickBooks can't send the forms you attempted to mail or e-mail, try more than one associated with the following solutions when you look at the order listed. If you want to know How To Resolve Email Issues In QuickBooks,contact QuickBooks.
Solution 1: Restart QuickBooks and re-send the forms
Exit and restart QuickBooks.
Try to e-mail the form(s) again.
If this does not solve the difficulty, try solution 2.
Solution 2: look at the status for the QuickBooks PDF Converter
If re-sending the forms does not work, there may be a challenge aided by the QuickBooks PDF Converter, that will be used to create PDF files. You can examine the status of this printer queue for the QuickBooks PDF Converter.
From Windows, click Start, click Control Panel, and then double-click Printers (and Faxes).
Double-click the QuickBooks PDF Converter icon to open the document queue and status area.
Choose the current print job and select Document - Cancel.
If you cannot cancel this print job (the status error may read "error deleting"), exit QuickBooks, reboot your pc, restart QuickBooks, and attempt to e-mail the forms again.
If you are using QuickBooks in multi-user mode, you only need certainly to exit QuickBooks by yourself computer. Other users may continue to work.
If this does not solve the issue, try solution 3.
Solution 3: Delete the QuickBooks PDF Converter
Try deleting the QuickBooks PDF Converter (driver). The next time you send forms, QuickBooks will automatically reinstall this driver, provided you will be logged directly into Microsoft Windows as an Administrator.
Be sure you are logged directly into Windows as an Administrator.
From the Windows Start menu, click Control Panel, after which double-click Printers (and Faxes).
Right-click the icon for the QuickBooks PDF Converter and select Delete.
E-mail the forms again.
If none regarding the above solutions solves the problem, call QuickBooks Customer Support.
Related topics
Troubleshooting printing invoices, statements, sales orders, as well as other forms
Reinstalling the QuickBooks PDF Converter
Troubleshooting Billing Solutions
