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Optimal resource utilization - In call centers,
another major objective that is a primary focus is to optimize the efficiency in
resource utilization. A cost-minimization objective is used to achieve this
goal. The sales and service results have to be constantly monitored and compared
against other investments in business activities aimed at the same
goals.
Customer retention - It is extremely critical for a business to
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Author’s
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objectives of an inbound or outbound call center in USA.
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