Often users of Echo Alexa encounter with small snags, in this condition you can reach to experts for troubleshooting via echo alexa technical support number or follow the instructions described here.
1. Restart the Echo Alexa device.
2. Reset the Echo for troubleshooting.
3. If the problem appears with Alexa then uninstall the app and then install it again.
4. Connect the Alexa app to Echo and check if trouble gets fixed or not.
Visit here: echo alexa tech support number